Refunds and cancellations
Last updated: 30 July 2026. This policy covers professional engagements offered by NetCloud Services—latency and uptime assessments, path mapping workshops, incident latency reviews, and measurement cadence advisory. It does not cover software licences, physical goods, or subscriptions, which we do not sell.
Eligibility
Refunds apply to fees paid directly to us for an engagement that is cancelled or reduced under the conditions below. Informational website prices are starting points; the statement of work controls the contracted amount.
Timeframe to request
Cancellation or refund requests should be sent in writing to info@netcloudservices.digital as soon as practicable. For workshops with a fixed date, notify us at least five business days before the session for a full refund of workshop fees not yet delivered.
Full refund
A full refund of amounts paid is available if we cancel the engagement for reasons within our control, or if you cancel before kickoff and before we have begun preparatory work billed under the statement of work.
Partial refund
If work has started—scoping completed, inventories drafted, or measurement windows begun—fees for completed stages remain payable. Unused later stages may be refunded or credited proportionally as documented in writing.
Non-refundable items
- Completed workshops once facilitation has occurred.
- Deliverables already issued (findings documents, path maps, cadence plans).
- Pre-approved travel expenses already incurred for on-site sessions.
- Deposits marked non-refundable in the statement of work when reserved dates blocked other clients.
Deposits
Some engagements require a deposit to reserve start dates. Unless the statement of work says otherwise, deposits are applied to the final invoice and are refundable only if we cancel or if you cancel before any preparatory work begins.
Rescheduling
Measurement windows and workshops may be rescheduled once without penalty when you give at least three business days’ notice and we can accommodate a new date within thirty days. Further reschedules may incur a scheduling fee stated in the statement of work.
No-shows
If key contacts fail to attend an agreed workshop or readout without notice, that session is treated as delivered. A replacement session may be booked at additional cost.
Work already started
Once sampling or analysis has begun, cancellation stops further work at the next safe breakpoint. You remain responsible for fees covering time and analysis completed to that point.
Refund process and timing
Approved refunds are processed to the original payment method within fourteen business days of written approval. Bank processing times may add several days.
Method
Refunds use the same channel as payment (bank transfer or other method recorded on the invoice) unless we agree otherwise in writing.
Contact for refund requests
Email info@netcloudservices.digital with your invoice reference, engagement name, and reason. Phone: +8279530782. Office: 115-4,Dorogyotonggongdandaegugwangyeoksijibu0,Daemyeong11(sibil)-dongNam-guDaegu+8279530782Korea.
Exceptions
Mandatory consumer protections under Korean law prevail where they apply. Engagement-specific terms in a signed statement of work take precedence over this page when they conflict.